From my UX Research internship at Nabler, now Brainlabs, a digital media agency specializing in improving user experience of digital products. Work is under NDA, so details are withdrawn here.
Methods:
Unmoderated usability tests
Moderated usability tests
Tree Testing + Card sorting
Personas
UX Benchmarking
Heuristic Evaluation
Impact:
40% of recommendations implemented → directly informed clients’ product navigation and functional usability.
My Role:
UX Researcher
Collaborators:
1 UX Researcher
1 Manager
CX Analyst
Research:
Evaluative
Strategic
Context
As a UX Research Intern at Nabler, I supported client teams in making design decisions for digital products through research-backed insights, under tight timelines. I got to wear multiple hats, from researcher and analyst to user advocate, often juggling quick pivots and changing priorities.
Research Process
- Evaluative Focus: Executed quick-turnaround usability studies tailored to each client’s constraints and goals.
- End-to-End Research: Recruited participants, ran studies, analyzed data, and delivered insights through slide decks and reports.
Methods
- Usability Studies: Ran unmoderated and assisted moderated usability testing on UserTesting.
- Tree Testing & Card Sorting: To streamline information architecture and flow by running studies on Optimal Workshop.
- UX Benchmarking: Assessing metrics of product use and navigation like number of clicks, success rate of task completion, ease of use of digital products.
- UX Audits: For identifying action points to improving usability, accessibility in redesign efforts.
What I learned
- Navigating real-world research timelines and constraints.
- Adapting methods to suit project goals without compromising insight quality.
- Communicating findings clearly for stakeholders with varying levels of UX fluency.
Kritika 